Member Resources

Member Information and Assistance

Gain access to your coverage information whenever you need it and wherever you are with our secure online services for members.

Within secure online services, you can:

  • Access enrollment and eligibility information
  • Search for in-network providers and facilities
  • Review your Summary of Benefits and Coverage (SBC)
  • View your ID card
  • Request replacement ID card(s)
  • Track in-network and out-of-network copays, deductibles and out-of-pocket limits
  • Track claim payments
  • Track prior authorization requests
  • Review your Explanation of Benefits (EOBs)
  • Access applicable prescription drug coverage information
  • Access answers to frequently asked questions

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First-Time User Setup

Appeal Request Form

For an Appeal Request Form, please click here.

Personal Representative Form

To request the appointment of a personal representative, please click here.